by Sarah K Perlman | Jan 18, 2023 | Campaigns, Content Creation, Customer Experience, Events, Marketing, Public Relations, SEO, Small Business, Social Media
How do you promote your small business? Some of the items on this list might seem like no-brainers, while others may be truly enlightening. Even if you already know about these activities, this list is a good reminder of all the ways to drive marketing for small businesses. It’s broken out by category for easier perusing. Enjoy!
1. Establish a web presence with clear, concise copy. Speak to your target audience and talk about the problems you solve for them.
2. Publish SEO optimized content consistently. For most businesses, this would be in the form of blog posts.
3. Show social proof of the solutions you offer. Publishing testimonials (with permission!) is a great way to do so.
4. Develop a content repurposing strategy. Break your long form content into digestible chunks for social posts in various formats.
5. Post consistently. Create a content calendar and use scheduling tools so that you can create content in batches when you have time.
6. Engage, tag, comment, and respond! Social media is just that—social—so you should be engaging with your network.
7. Use video (like Reels) and live feeds to humanize your brand. People like people, so show the faces behind your company’s name.
8. Join groups on Facebook and LinkedIn, then be active. Post your own content, ask questions, and comment on others’ posts.
9. The first step is to actually collect email addresses! Set up ways to obtain this information—new customer forms, surveys, digital giveaways (aka lead magnets), etc.
10. Deploy an email newsletter with helpful content. This should be information of value to your target audience, so minimal selling!
11. Print (yes print!) business cards. Include a QR code on them to drive traffic to your website for more information.
12. Create direct mail campaigns to take grab people’s attention. You’ll catch their eye a lot easier in their mailbox than in their inbox, where there is a LOT more competition.
12. Set up a Google My Business page. Millions of people are searching for your services, so make sure you can be easily found!
13. Be active in your community. Attend local networking events and join the Chamber of Commerce in your area.
14. Support local organizations that align with your brand values and sponsor their events.
15. Create a referral program so that your customers can market for you.
16. Submit guest posts to blogs that your audience reads. Look to partner with other businesses that share your target audience.
17. Appear on a podcast. Again, focus on interviews that your target audience will hear.
18. Provide expert, white glove service to each customer. Solve any problems quickly and express your gratitude for their support. A happy customer is the best salesperson!
by Sarah K Perlman | Nov 19, 2022 | Branding, Campaigns, Email Marketing, Social Media
This guest post was written by Sadie Aram for Silverbrook Marketing.
The United States is home to over 4,000 higher education institutions, and each one is competing for the attention of prospective students. If that doesn’t produce enough stress already, college enrollment numbers have been on a decline due to the COVID-19 pandemic. Now more than ever, it’s important for higher education marketing teams to implement engaging and effective campaigns to reach future attendees. If you’re struggling to spread the word about what your school has to offer, make sure you have these four strategies in your marketing plan.
1. Personalize the experience.
Use emotional marketing to connect with potential students. They will be better able to see themselves at a school that recognizes and addresses their unique needs. Tailor your message to specific groups based on marketing personas developed from existing demographic data. A persona is a semi-fictional description of your ideal candidate that can help you envision the audience you’re appealing to. It can look something like this:
“Alexis is a 19-year-old high school senior. She is a section leader for the marching band and excels in her honors classes. She hopes to pursue a career in engineering when she is older. Alexis values a strong community and hopes to have security in her adult life.”
Each student has a different motive for pursuing higher education, so your institution should develop multiple personas appealing to small groups with like interests. For example, you wouldn’t market to a high school student the same way you would market to a mother looking to further her education.
2. Spotlight success.
College is no small commitment to make, so students want to get a glimpse of what’s waiting for them. Showcase student, faculty, and alumni achievement to demonstrate to prospective students the influence that their education could have on their future.
Showcasing success doesn’t require someone to be the next Albert Einstein or Brad Pitt. Are professors conducting innovative research? Are alumni holding impressive positions at high-profile companies? Are student organizations making an impact on the world? These are all feats to celebrate, and they could be strong factors in someone’s decision to choose your school.
And don’t stop at academic success! Any achievement—whether in athletics, art, entertainment, etc.—is a great way to spotlight your institution in a positive way.
3. Highlight the numbers.
When making critical decisions, we tend to rely on data evidence to inform our choices. Numbers help prove the effectiveness of your institution in a tangible way. Data reinforces your school’s success, and numbers are easier to consume than a chunk of text that portrays the same information.
Does your college have an impressive selection of majors and minors? A high freshman retention rate? A small student-to-professor ratio? Don’t be afraid to brag and show them off! Have general facts and figures easily accessible as well, such as total number of students, price of tuition, and average test scores of admitted students.
4. Adopt a digital-focused approach.
Most of today’s students belong to Generation Z, a group characterized by more digital media usage than ever before. Establishing a space for your institution in the digital world is a foolproof strategy for grabbing your audience’s attention. Here are a few ways to do so:
- Build a responsive website: Your website is often the first place students will look for more information about your school. Additionally, over half of internet traffic comes from mobile devices. Because of this, be sure that your website is well-organized and mobile-friendly. Make requesting more information easy and use your website as a gateway for your other digital platforms.
- Improve SEO: Most people rely on search engines like Google to find the information they need. However, 75% of Google users don’t click past the first page of results, so search engine optimization (SEO) is crucial to your digital success. You can bolster your SEO rankings by producing a variety of content and researching the best keywords to incorporate, but this is a highly technical field. The best results often come from the help of an expert.
- Email with intention: Students prefer email over direct mail, but you don’t want to end up in their spam folder. Remember to personalize your messages to peak your reader’s interest. You can streamline this process by using email automation software like Constant Contact or Mailchimp.
- Stay active on social media: A recent study showed that 94% of Gen Z use social media, so it’s a no-brainer that you should, too. Be sure you’re frequently posting consistent content to entice your audience. Consider posting various formats and subjects, including photos of campus, infographics, videos, and live streams.
- Leverage user-generated content: Amplifying images, videos, reviews, and other assets created by your followers is a great way to influence potential students. Having many different viewpoints from your connections gives your brand an authentic presence and gives students an exclusive look into the university lifestyle.
What do you think? Have you tried these strategies? Are there any that I missed? We’d love to hear from you!
by Sarah K Perlman | Oct 25, 2022 | Campaigns, Email Marketing, Nonprofits, Social Media
This guest post was written by Sadie Aram for Silverbrook Marketing.
Autumn has arrived, which means the giving season is fast approaching. Nearly a third of annual giving occurs in the last month of the year, and the best way to kickstart charitable contributions to your organization is with a Giving Tuesday campaign.
Celebrated on the Tuesday after Thanksgiving, Giving Tuesday is a generosity movement that amplifies charity across the globe. Last year, supporters donated almost 3 billion dollars across 80 countries. With Giving Tuesday coming up on its 10th anniversary, contributions will likely increase in 2022. Now is the perfect time to start engaging your donors by planning a Giving Tuesday marketing campaign. Use these 8 tips to develop your strategy.
1. Don’t forget the basics.
If you are accepting monetary donations, make sure to set up your collection system before you start your marketing campaign. If you opt for a third-party collection platform like Donorbox, GoFundMe, or Paypal, make a test donation to ensure that your donation page is working. Once you’ve confirmed that your page is working, include the donation link in easy-to-find places, like the organization’s website and social media bios.
2. Define your goal.
Having measurable and attainable goals will allow you to track the progress of your campaign and evaluate your strategy for optimization in the future. Once set, you can share your donation goals with your stakeholders so they can see how impactful their contribution will be.
3. Stay on brand.
Maintaining brand consistency during your Giving Tuesday campaign is crucial, as your goal should align with your existing tone and voice. The visual identity of your brand should stay true to your organization’s previous posts and emails. Don’t confuse your audience; make them identify with you even more than before.
4. Start early.
A successful Giving Tuesday requires careful planning, and the earlier you begin, the better your campaign will be. Most importantly, determine the best way to reach your audience and engage your target donors more effectively. This could be through social media, email marketing, direct mail, a live event, or a mix of channels.
Even though Giving Tuesday falls on November 29 this year, it’s a good idea to introduce Giving Tuesday to your audience soon to build up the hype of the upcoming movement. And always promote your cause in your communications! Tell your audience what their donations will support and make them feel like part of an important cause.
5. Use social media to amplify your cause.
Giving Tuesday revolves around the idea of online giving, so use your social media platforms to spread the word. Don’t wait to post until Giving Tuesday, though. Build awareness before the occasion and educate your followers on the best ways to support your nonprofit. Some best practices for your social media campaign include but are not limited to:
- Providing a clear call to action (donate, volunteer, repost, etc.)
- Using the Giving Tuesday logo in your graphics.
- Leveraging timely and fundraising-centered hashtags such as #GivingTuesday, #CommunityOutreach, #DonateNow, #Nonprofits, and more.
- Creating captivating graphics that include information about your causes and goals for Giving Tuesday.
- Update your supporters on the progress your organization has made because of its fundraising efforts.
- Posting videos and live streaming events as they are happening (they capture the user’s attention longer than a graphic).
6. Polish your email marketing strategy.
Social media isn’t the only digital marketing channel that you should utilize this Giving Tuesday. 99% of email users check their inbox daily, and over half of users check their email before checking their social media accounts. Like your social media strategy, identify the occasion to your contacts before Giving Tuesday. Your email campaign should include a clear call to action and updates on fundraising progress. Email is the perfect opportunity to tell an engaging story and explain the benefits of donating to your cause. Here is a loose timeline for your Giving Tuesday emails. Each message should build upon the last:
- One month before Giving Tuesday: Introduce your participation in Giving Tuesday and your donation goal. Start telling your story and the reasons why your cause is important.
- One week before Giving Tuesday: Acknowledge your contact’s previous support for your organization. Continue your storytelling and describe how a certain dollar amount will impact your organization ($25 can do X, $50 can give x).
- One day before Giving Tuesday: Remind supporters that the occasion is soon. Build upon your previous email. Make sure you have confirmation emails thanking your donors.
- Morning of Giving Tuesday: “Today is the day!” Ensure that your request is clear and has a defined call to action.
- During Giving Tuesday: Update contacts on fundraising progress. Whether you have met your goal or not, encourage more support!
- After Giving Tuesday: Report your final numbers and thank supporters for their final contribution. Encourage them to contribute even if they weren’t able to on Giving Tuesday.
7. Say thank you.
After your Giving Tuesday success, it’s important to send a thank you note to your donors. Handwritten notes are the most personalized approach, but they may be a logistically difficult. An email can send the same message with ease, and some supporters may also appreciate a social media shoutout. Regardless of the way you show your gratitude, this step is crucial and should occur immediately after the event. It reinforces the organization’s relationship with the supporter and can increase donor retention.
8. Measure your success.
Like any campaign, you should evaluate the strengths and weaknesses of your Giving Tuesday strategy. What worked? What didn’t? What should you change for the next donation campaign? After all, Giving Tuesday is only the start of the most popular season for charitable gifts and some content can be reused throughout December.
Need more help to boost your Giving Tuesday Campaign? Book a call with Sarah to build a custom strategy for your organization.
by Sarah K Perlman | Oct 15, 2022 | Branding, Content Creation, Social Media
Take a few seconds to think of your favorite company. What comes to mind? Perhaps you’re imagining a specific logo, a color, or even a slogan. It only takes a quick thought to visualize the company, but what is the key to making it so recognizable? The answer is a style guide that bundles a brand’s identity into one rulebook. Yes, having a “rulebook” for your brand may sound intimidating, but a style guide is a foolproof foundation for building brand consistency.
What is a style guide?
A style guide is a reference document that specifies all visual aspects of your brand. It provides universal instructions on how your brand should (and shouldn’t) be portrayed to your audiences. Key components of a style guide include colors, logos, typography, and imagery that aligns with your brand’s identity. A well-executed style guide also identifies the intended tone and voice of brand messaging, encompassing all aspects of your brand identity.
Your style guide gives direction to any type of content for your company, including presentations, business cards, social media posts, and more. Your style guide should not only be used internally by employees but also shared with external partners to ensure that they are representing your brand correctly.
Why should your company have a style guide?
Consistency is key when creating content for your business. A recent study reported that consistent presentation of a brand has been seen to increase revenue by 33%. A style guide that outlines the standard visual elements of a brand can ensure that all your company’s content maintains a cohesive look and feel. Keeping your branding consistent also increases the awareness of your company. If your content conflicts with each other, your customers may feel confused and less acquainted with the brand.
Remember how it only took a few seconds to visualize your favorite company? Consistent branding plays a crucial role in audience recognition. As a small business, building brand awareness can be a challenge. A style guide is the first step in making your business identifiable to your customers.
While developing a style guide may seem like a tedious process, it will save you time in the long run. Having a style guide will streamline your content creation. When visual guidelines are clear to your employees and partners, there’s more time to focus on creative content rather than spending time deciding what design elements look best every time.
Components of a great style guide
Brand Story: Include a summary of your company, its offerings, its mission and vision statements, and its core values. Your brand story can also introduce tone and voice, intended audiences, and explanations behind the company name and tagline. Putting this information at the forefront of your style guide establishes the brand’s foundation and helps users understand the basics of your company.
Logo: It’s important to specify guidelines for perhaps the most iconic part of a brand. Include all approved versions of your company logo in your style guide along with proper sizing and proportion information. Give clear directions on how much spacing the logo needs in relation to other visual content. If you offer your logo in different colors, make sure to include the correct usage of each variation.
Color: Your brand should have no more than four primary colors. In addition to adding color swatches to your style guide, you should also add all information needed to reproduce the colors accurately. This means including RGB and HEX codes for digital assets, CMYK codes for print assets, and Pantone values (though Adobe is making it difficult to use these).
Typography: Like colors, your number of brand fonts should be limited. In your style guide, note the fonts and their usages. What font should be used for headings? And for paragraphs? What sizes should be used? There’s a lot that goes into typography choices that a seasoned designer could assist you with.
Imagery: Define the genre of images and illustrations that you want your brand to utilize. Whether your company is represented by dramatic action shots or family-oriented portraits, it’s important to outline best practices for these types of visuals. To do this, you should include photos your company has used in the past. You can also display stock photos that represent your brand identity.
The “Don’ts”: Including how NOT to represent your brand can be just as helpful as outlining what you DO want. Don’t be afraid to specify incorrect usage of your logo, color palette, typography, or imagery so those mistakes won’t manifest in your content.
The above are the main components of a good style guide, but the contents don’t have to stop there. The more specific your style guide is, the more consistent and efficient your content strategy will be. Keep in mind that implementing a style guide doesn’t happen overnight. The guide should be enforced throughout your company, both internally and externally, to guarantee success. Make it a habit to refer to the style guide when creating any type of content. Then, you’ll be one step closer to achieving the brand awareness that your company is looking for.
Interested in creating a style guide for your company? Book a call with Sarah today to learn more.
by Sarah K Perlman | Jul 31, 2022 | Branding, Content Creation, Social Media
So you’ve got a great idea and want to start a business. You just… start, right? Not so fast. If longevity is what you’re after, you need to work on branding.
Branding is a general term that encompasses many moving parts relating to your business. It establishes your identity beyond just the products or services you sell. It gives your customers something to remember you by, something to engage and connect with. It’s what makes your company memorable and stand out among the competition.
There are so many things to consider when it comes time to brand a business! It can be overwhelming, with so many do’s and don’ts out there. I’ve put together my 10 commandments of branding to try and organize all the best advice I’ve heard and learned by experience.
1. Thou Shalt Not Put the Cart Before the Horse.
Before you think about designing a logo or coming up with a catchy tag line, you must identify your brand’s core. This is typically made up of the following parts:
- Mission/Purpose—What the brand aims to accomplish for its audience
- Vision—The ideal world the brand is trying to reach for
- Values—What the brand believes in and stands for
This core is the underpinnings of your brand culture and should guide everything you do. (No pressure, right?) You should be considering your core when creating your visual identity, defining your brand voice, and creating any content moving forward.
When creating your core, make sure you consider your organization’s past, present, and future to make sure you’re positioning correctly. You don’t want to create a brand now that you will outgrow later. (Design is one thing; you can always “rebrand” visually. Your mission, vision, values—those should be long-term and lasting.)
It’s perfectly OK to let emotion guide your core! The best brands take a firm stand for what they believe in and uphold their promises to their audience. Studies have shown that people are more brand loyal to those that share their values, so be clear about what exactly that is.
After your core is defined, it should be much easier to find your unique selling proposition (USP). This is what sets you apart from your competition and encompasses the benefits and value you bring to your audience.
2. Thou Shalt Keep It Real.
Instead of putting on a show and trying to be something you’re not, you need to strive for authenticity in your branding. This means walking the walk instead of just talking the talk. I know it’s scary—wearing your heart on your sleeve is a sure way to get it crushed. But top brands know that people want genuine connections instead of salesy, immediate-best-friend vibes.
A big part of authenticity is making sure everyone involved in your brand understands the core mission, vision, and values and embodies those principles. If you walked into a Patagonia store and someone was wearing leather pants and drinking from a single-use water bottle, there would be a major disconnect.
Think about Disney World, for example. Every experience on a Disney property is carefully constructed to seem magical. Every employee is chosen to continue this experience, no matter how small the interaction is. Cast members are never to be half-dressed in front of patrons. All this makes sense when you find out their brand core principles:
- Mission: The mission of The Walt Disney Company is to entertain, inform and inspire people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies that make ours the world’s premier entertainment company.
- Vision: To be one of the world’s leading producers and providers of entertainment and information.
- Values: Optimism, innovation, decency, quality, community, and storytelling.
That magical experience is a form of storytelling, which entertains and inspires people en masse. And you want to talk about community? How many people do you know who are die-hard Disney fans? They meet someone else wearing a Disney shirt or with a Disney bumper sticker and immediately know they’ve found a kindred spirit.
Being authentic goes beyond the customer experience, though. Your brand’s interactions should be genuine and positive for your employees, too. Without their belief in the brand and participation on its behalf, the company will not be able to pull off the type of customer loyalty brands envy Disney for.
3. Thou Shalt Not Try To Please Everyone
Being all things to all people is impossible, and trying is going to make you spin your wheels with no traction. You need to identify your potential customers, aka your target audience. These are the people you need to relate to, speak to, and identify with.
Some questions to help you identify your target audience:
- Who would benefit from my product or service?
- What are their pain points (problems they need solved)?
- What are their characteristics and demographics?
- Are they formal or casual?
- Do they take a long time to make purchasing decisions, or will they hop on to a trend?
- Where do they hang out online (or even IRL)?
The best way to relate to your target audience is by conducting market research. This can be difficult if you don’t know where to find your potential customers, but do as much investigating as possible.
Once you’ve identified your target audience and learned all about them, it’s time to figure out what kind of relationship you want with them.
4. Thou Shalt Have Personality
Don’t know what a brand voice is? It’s your brand’s personality and the way it speaks and relates to your audience. Is your brand quirky, like Dollar Shave Club? Is your brand formal, like De Beers? Is it comfortable, like Ikea?
Timing-wise, establishing your brand voice should come after you define your core and define your target audience. But make sure you figure it out before you release messaging—and probably even before creating your visual identity. All branding elements are tied together, so you need to show your personality throughout.
Whatever your brand’s personality is, make sure you choose messaging and content formats that convey it clearly. For example, I doubt De Beers is on TikTok… it’s not a formal platform and doesn’t scream “luxury” to me. (Yep, just checked and they do not have an account.)
On the other hand, Dollar Shave Club has a quirky and hilarious TikTok channel with relatable—did I mention funny?—videos. Sure, they promote their products, but they do it in an entertaining way that keeps their brand’s voice and personality on center stage.
Don’t forget to incorporate your brand’s personality into all aspects of the customer experience! Even if it’s a transactional email like a receipt, these are touchpoints where you can interject some fun details that show who your brand is.
5. Thou Shalt Not Operate In a Vacuum
In a perfect world, every business would only have to worry about themselves and their own strategy. Since we live in the real world, you cannot make the mistake of ignoring your competitors! You MUST assess other companies in your space and figure out how you fit into the industry.
This is not permission to get hung up on your competition and try to copy everything they do, though. You still should be doing your own thing, but you need to take into consideration what else is being offered, promised, and delivered by others.
And as confusing as it sounds, you also have to consider who COULD be your competition in the future. Take Corning, for example. It’s a glass company that is known in households everywhere for their bakeware. Guess what they provide now, though? Touchscreen glass. They saw an opportunity when screens were becoming ubiquitous and acted on it. No one could have predicted that move, but other glass manufacturers probably wish they had seen that opportunity earlier.
You also have to be able to recognize trends in the marketplace. Trends become that way because they seem like a good idea, so everyone jumps on. Do you want to be a pioneer of trends, or a follower? It’s OK to follow a trend as long as it upholds your brand core. However…
6. Thou Shalt Consider The Consequences
You have to be careful with trends! There is a bigger picture, and you have to consider all angles.
The key is to remain consistent. “But wait, you just said it’s OK to join trends?” It is possible to join a trend while remaining consistent with your branding. Take the “debranding” trend that’s happening now. Major brands are updating their logos to be more streamlined and simplified. Everyone from Burger King to Burberry has been removing details, shading, and unnecessary elements from their brand identity.
Ben Schott of Bloomberg says that this is in part due to the need for mobile-first design. When you’re looking at a tiny screen, all those details just muddle your logo. Simpler is often better.
To ensure consistency, make sure everyone in your organization knows your brand’s mission, vision, and values. Creating a brand handbook is a great way to keep these top of mind. You can add guidance on visual identity, a glossary of terms and phrases to maintain your brand voice and personality, and tips for keeping your messaging on point. Circulate it to your marketing staff and beyond, keeping in mind all those brand touchpoints across departments.
Even when you have consistency across your brand, you still have a lot of flexibility. As long as everything points back to your brand’s core, you’re free to try out trends—or create them!
7. Thou Shalt Keep It Simple
Anytime content is created—whether it’s your logo design, website copy, or a slide deck—it’s tempting to go overboard with details and information. The thing is, people can’t absorb too much information without tuning out completely. Keeping it simple is always the best way to go.
Just look at Apple’s logo throughout the years. The very first Apple “logo” can’t even be called a logo. It’s a full, detailed image in an old etching style. This didn’t even last a year before the Apple that we all know was launched. Sure, it’s been multiple colors and stylized differently, but that Apple outline with a single bite missing has been iconic for over 40 years. It’s easy to spot and represents the company so well that anyone who sees it immediately knows what to expect.
Other examples of keeping it simple visually are Nike’s “swoosh,” the McDonald’s golden arches, and even Lacoste’s alligator. But simple isn’t just a visual principle. You should aim to be clear and concise in all your messaging, no matter what medium or platform it’s released on. Take a look at the examples below:
- Granola’s ingredients are sourced from the highest mountains of Andalasia, untouched by any chemicals. Our products are for the discerning citizen who aims to live their best life in a tiny house by the beach and grow their own patchouli. Granola is the best choice for anyone who wants their food to taste like cardboard!
- Eat clean. Live simple. Choose Granola.
Obviously, this is an exaggeration! But the point stands: keeping your copy unfussy and to the point is the key to winning your audience’s attention.
8. Thou Shalt Not Over-commit or Overshare
There are two points in this commandment, and both are firm no-nos. Don’t spread yourself too thin, and don’t be annoying with your content.
First, let’s discuss over-committing. It’s so tempting to be everywhere at once, isn’t it? The minute a new social media channel pops up and becomes trendy, people are curious and want to join. But if you have a marketing team of two people and you’re managing 5 other channels (not to mention all the other duties the marketing department has), will you be able to start a new channel AND do it well?
There’s something to be said for those who can learn to say no. Not to brag, but I am particularly proud of myself for not joining TikTok as a creator. I seriously considered it, but I already have an Instagram account and realized that I don’t have the bandwidth to maintain both. I focused on creating more reels and publishing more consistently on Instagram and I’m staying off TikTok for now.
You don’t want to half-ass anything because that’s just not a good look. Be selective and choose to show up purposefully wherever your audience can be found instead of being everywhere just for the sake of it. Write and develop quality content that speaks to your audience and publish it where you can be—you guessed it—consistent.
Next point: There’s a fine line between being authentic and oversharing, and it’s called having a filter. It’s not likely that every single thing you do in a day is relevant to your brand’s core, so there’s no need to tell them every detail. Each piece of content you publish should be furthering your mission, underlining your vision, or representing your values.
Behind-the-scenes content is a popular way to humanize a brand. An business owner who is also a mom might share some snaps of balancing her work with parenting to relate to her values. She wouldn’t (shouldn’t!) share a photo of potty training her toddler, though. Oversharing is taking things one step too far, and if you have to ask yourself then you probably shouldn’t share it.
9. Thou Shalt Not Make False Promises
This was important enough to include as a commandment, but it should be pretty obvious and not need much explanation. DO NOT overhype your company or its products/services. If you make promises you can’t keep, you’re killing your brand’s reputation. In the age of social media, word of mouth spreads faster than ever before. Reviews speak volumes and there are plenty of platforms for people to make their experiences with you known.
10. Thou Shalt Keep Calm and Carry On
Part of the fun of marketing is being able to experiment with tactics, channels, media, and messaging. You’re going to make mistakes, and that’s OK! I was just telling my daughter earlier tonight that everyone makes mistakes, but we should learn from them and not repeat them.
If you make a mistake that requires an apology, deliver it promptly and sincerely and then move on. If it’s a mistake that affects the company’s bottom line, make sure you analyze the numbers so that you know what not to do next time. The most important thing is to act responsibly, and everything will work out.
Even if you do (or don’t do) all these things and execute perfectly, you can’t expect instant results. Building an audience takes time. Generating leads takes time. Bringing in revenue takes time. Be patient, stay true to your brand’s core, and have fun with it!
What do you think of my 10 commandments? Are there any that I forgot? Are there any you disagree with? I’d love to hear from you!